Scheduling a consultation is easy and can be managed online through your account.
If you don't have consultations available in your account, you can purchase time here.
You'll be able to checkout online just as you would with any other product. Please note, we currently only offer consulting packages to customers in the U.S., Canada, and Mexico. All consultations are with engineers based in the U.S.
Once you complete the order you'll be able to see and manage your available consultations through your account as shown below.
Click on the consultation title and you'll gain access to the details including invoices, time remaining, and a summary of past consultations.
If you have any available consultations, you'll see a link to schedule a call with an engineer. From their you'll be taken to a scheduling page hosted by Acuity Scheduling. Here you'll be able to schedule with individual staff members. Later you'll get a scheduling link to reschedule or cancel your appointment.
Each individual's availability will be shown. Generally, consultations are available between 9 AM and 5 PM but individual staff are able to choose their own availability.
After selecting a staff member and appointment date, we will require a bit of information from you. The more details on your project the better. If you want to sign an NDA before providing any project information please email us at firstname.lastname@example.org
Once you confirm your appointment you'll get an email to confirm and a text message reminder.
Your email will provide a link to reschedule or cancel the appointment. If you have any issues you can always call us at (855) 999-6976.
At the time of your consultation, the selected staff member will call the phone number you provided. If you are worried about international calling or would like to setup a screenshare meeting we are happy to setup an online meeting for VoIP. We use GoToMeeting but are happy to use your preferred program. Add a note when scheduling the meeting and we'll send you a GoToMeeting invite to the email provided.
After completing the consultation we will provide a reference to the consultation, time used, and a summary in your account.
Keep in mind, if you would like to create a service engagement with us you will receive a discount on your first invoice in the amount paid for any consultations. This is our way of keeping costs for current clients as low as possible while providing dedicated engineering resources for customers that aren't ready or don't need a full service agreement.